According to the brand, the problem is due to a software bug in iOS 17 as well as certain recent updates of third-party applications which cause system overload.
Apple is finally responding to the overheating problem noted by several users of the recently released iPhone 15 Pro. In an official comment, the company confirms that it has “identified a few conditions that may cause the iPhone to run hotter than expected.” “The device may seem warmer during the first few days after setting up or restoring the device due to increased background activity,” she reminds.
“We also found a bug in iOS 17 that affects some users and will be fixed in a software update.”
Apple specifies that this update will not involve any reduction in performance to deal with the temperature of the iPhone.
Asphalt 9, Instagram and Uber cited among third-party applications
The Apple brand took the opportunity to rule out any factor linked to the design of the iPhone 15 Pro and iPhone 15 Pro Max to explain the overheating problem. “The new titanium material of the iPhone 15 Pro, combined with its aluminum structure and new system design, allows for better heat dissipation than all previous stainless steel Pro models,” she says. .
On the other hand, she also identified “certain recent updates of third-party applications which cause overloading of the system”, citing Asphalt 9, Instagram and Uber. “We will continue to investigate to see if there are others and will work with these developers to implement fixes, Apple says. Instagram released a fix on September 27.”
Without a temperature warning, the user can continue to use their device
The company took advantage of this official communication to recall some situations that could lead to overheating of devices in normal times. Users may therefore encounter this when setting up their device for the first time, restoring it from a backup, or charging it wirelessly. As for applications, games and other functions that promote this overheating, these are those that are graphics or processor intensive as well as augmented reality applications or those that stream high quality videos.
“These conditions are normal and the device returns to a normal temperature when the process is completed or the user terminates their activity. If a user’s device does not display a temperature warning, it may continue to use it.”
The company also provides an update on the hardware and more specifically the larger USB-C power adapter (more than 20W) whose users “should expect the temperature of the iPhone to temporarily increase during the fast charging.” He added that “regardless of the power of the adapter, iPhone always regulates power to the device up to 27 W as long as the adapter complies with the USB-C PD (Power Delivery) standard. ).This temporary increase in temperature will not impact the long-term performance of the iPhone.”